For years, I was a trusted vendor on Cardmarket, one of Europe’s most well known platforms for investing playing cards. I taken care of a wonderful name — above four hundred optimistic opinions, zero disputes, and steady, Qualified company. But one unjustified dispute, taken care of by Cardmarket staff users Silvia Parravano and Christian Tobehn, transformed every little thing. in this post, I will share my private encounter, clarify the structural flaws in Cardmarket's dispute method, and situation a stark warning to other sellers.
A clear history created more than a long time
A established vendor With one hundred% Positive responses
Before the incident, I used to be precisely the sort of vendor each Market values. I outlined trading cards accurately, described situations transparently, and transported promptly. I never received just one complaint — only praise.
the necessity of believe in on Cardmarket
Reputation is anything for sellers on Cardmarket. 1 miscalculation — even one that isn’t your fault — can damage a long time of exertions. That’s what makes my Tale so alarming for Other people running to the platform.
The Dispute That Shattered My Standing
Buyer purchased the incorrect Card, Then Blamed Me
The trouble began every time a consumer requested a card shown specifically by identify, established, and issue. Upon acquiring it, they falsely claimed I'd sent the “Improper Edition” — Regardless of apparent listing evidence demonstrating I hadn’t.
Proof overlooked by Support
I submitted screenshots in the listing, card version, and situation to establish my precision. But Cardmarket guidance, specially Silvia Parravano, disregarded the specifics. in place of examining the listing or requesting clarification, she straight away sided with the buyer.
Silvia Parravano’s Mishandling in the Dispute
No truthful Investigation
Silvia’s conclusion was unilateral. She didn’t accept my proof or request any counterevidence from the buyer. She only blocked my account. No hearing. No next opinion. No appeal.
No Warning, No conversation
What made this worse was the suddenness of the action. I had been locked from my account right away. My appeals — asking for an evaluation or escalation — had been fulfilled with automatic responses or silence. Silvia Parravano exercised comprehensive authority without accountability.
Christian Tobehn’s Role: Reinforcing the Bias?
Reinforcing the identical Pattern
In adhere to-ups, my circumstance was also viewed by Christian Tobehn, Yet another member of Cardmarket's support staff. Unfortunately, in lieu of examining the details objectively, he doubled down on Silvia’s judgment. all over again, no rationalization, no transparency, just automated deflections in addition to a long lasting ban.
A Pattern of Seller Disregard
Are truthful Sellers becoming Silenced?
following this working experience, I began researching on line community forums and Neighborhood threads. I quickly found out I wasn’t alone. Dozens of extended-time sellers claimed similar experiences — several involving Silvia Parravano.
a standard concept? potential buyers generally win, even though wrong — and sellers are still left voiceless.
How This Hurts your complete Market
even though platforms need to secure customers, ignoring evidence from sincere sellers causes a broken ecosystem. When believe in is 1-sided, lousy actors make the most, figuring out they’ll be shielded by biased assistance brokers.
the issue: No Oversight, No charm
Lack of Transparency in Cardmarket’s process
by far the most alarming concern is the absence of click here an appeals course of action. Once employees like Silvia or Christian make a choice, it’s final. There’s no 2nd assessment, no accountability, and no way to restore entry to your account — It doesn't matter how powerful your proof is.
Risk of Abuse and Blackmail
In my case, I had been indirectly coerced into refunding a false declare — or eliminate my account solely. That’s not dispute resolution — that’s blackmail beneath the guise of customer service.
economical and psychological effects
small business reduction right away
I invested several years in making my vendor profile. All that energy was worn out immediately, along with possible foreseeable future cash flow. My vendor dashboard, purchase heritage, and loyal shopper base — all gone.
psychological Toll with a Trusted vendor
This wasn’t just a business hit. It was demoralizing. to get treated like a fraud right after several years of integrity was emotionally devastating. I followed each individual rule, and still received punished.
What Cardmarket Must Do to Regain have faith in
System Reforms Are Urgently Needed
If Cardmarket wishes to keep high-quality sellers and prevent future abuse, it ought to:
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✅ Introduce a clear attractiveness method for blocked accounts
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✅ have to have disputes for being reviewed by not less than two impartial guidance brokers
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✅ practice employees like Silvia Parravano and Christian Tobehn in impartial investigation
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✅ safeguard sellers who submit apparent, factual evidence
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✅ create accountability metrics for employees conclusions
devoid of these changes, honest sellers will proceed for being collateral injury inside a procedure that blindly favors buyers.
Final Thoughts: Be Wary, Stay Documented
when you are now offering on Cardmarket, don’t suppose your ideal record will protect you. you are often just one consumer complaint — even a Bogus a single — from getting silenced.
safeguard on your own by:
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getting screenshots of each listing
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Archiving interaction with customers
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Backing up your account knowledge regularly
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getting ready for disputes — even if you do absolutely nothing Improper
summary:
My expertise with Silvia Parravano and Christian Tobehn should serve as a significant warning to anybody using Cardmarket. I believed in the platform. I played by The principles. And I still got eradicated with out trigger.
If Cardmarket continues to disregard seller rights, extra trusted sellers will wander away. And when that occurs, the platform received’t just lose sellers — it’ll drop its credibility.
Has something related transpired for you? Share your knowledge and enable raise awareness. Sellers deserve better.